Are you a SailPoint IIQ L2 operations professional in Madrid seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ?

✍️ WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Work on SailPoint IIQ L2 support activities.
- Provide production support and incident management.
- Meet SLA commitments for incidents and service requests.
- Perform root cause analysis within agreed timelines.
- Ensure project milestones are delivered on time.
- Troubleshoot operational issues and drive solutions with business stakeholders and delivery managers.
- Collaborate with integral teams across different time zones.
- Mentor team members and provide training when required.

? WHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE?
- SailPoint IdentityIQ (IIQ) 7.x / 8.x
- Role Based Access Control (RBAC)
- Application Onboarding
- Provisioning
- Roles, Policies and Certifications
- Reports, Tasks and Lifecycle Events
- Tomcat
- JBoss




- ServiceNow
- Windows, UNIX and Linux

? WHAT ARE WE LOOKING FOR?
Years' experience: 5-8 years
English: B1-B2
Bachelor's or Master's degree
Strong experience in SailPoint IdentityIQ support.
Excellent troubleshooting, debugging, testing, production support and documentation skills.
Experience analysing logs and identifying issues in workflows, rules and connectors.
Ability to work independently with minimal supervision.

? WHERE AND WHEN?
Workplace: Hybrid — Madrid (San Blas)
Work Schedule: 24x5, Weekend On call Support for Priority Issues (If required)

? WHAT CAN WE OFFER YOU?
Permanent contract ? - We offer indefinite contracts from the first day.
Pay and benefits ? - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home ?️ - We offer you a financial support every month for your

📌 SailPoint IIQoperations (Comunidad de Madrid)
🏢 Tata Consultancy Services
📍 Comunidad de Madrid