About us:

At Homeclub, we manage over 1,500 fully equipped, professionally designed apartments built around comfort and lifestyle. We started in Spain and are now expanding into the US and Latin America. We believe in a world where location is versátil and where you live shouldn't limit your options. We're a team of 18+ nationalities, growing fast, and we're looking for people who want to grow with us.

About the Role

We're hiring a Customer Service Intern to be part of conversion journey: from the first inquiry to a confirmed reservation. This isn't your typical hospitality gig. We’re looking for someone who is hungry to learn the ropes of the commercial world and genuinely loves the art of selling and taking care of clients. No matter your background, if you have the drive to learn how to close deals, we want to talk to you.

What You'll Do
- Support lead management:



Learn to handle incoming booking requests across all channels, ensuring a fast and personal response under the guidance of the team.
- Assist in the booking journey: Help guide potential guests through the process.
- Support guest relocations: Assist the team in managing overbookings and relocation cases, learning how to prioritize the guest experience while minimizing operational impact.
- Cross-team coordination: Act as a bridge between the Booking team and the Operations/Guest Experience teams to help guarantee seamless arrivals.
- Administrative booking support: Learn to process cancellations, modifications, and extensions while strictly following internal company policies.

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📌 Customer Service Intern (Comunidad de Madrid)
🏢 Homeclub
📍 Comunidad de Madrid