Title: Quantantive Research Analyst
Location: Barcelona - 3 days per week in office
Rate: €400-€450 per day

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.

THE OPPORTUNITY
A general enterprise software business is bringing in an analyst for six months to sit inside its product design and research function. This is a newly created role, created because the team has plenty of qualitative insight and almost no quantitative firepower to sit next to it.
The focus is implementation: how the business gets its products set up and ready for customers to use. Today that runs across a lot of separate tools, a great deal of it is still done manually, and it generates a very large volume of service ticket data. Nobody has yet had the time or the skill set to work that data properly.
Your job is to change that. You will be the person who tells a large design team where to point its effort, backed by evidence rather than instinct.

WHAT YOU WILL BE DOING




- Working with large volumes of service ticket data, plus data pulled from a number of other internal systems.
- Finding the trends in it and building models that hold up to scrutiny.
- Answering the question the team cannot answer today: across all the current implementation journeys, where should we focus? Which stages generate the most service tickets, and of those, which represent the most difficult human problem to solve?
- Setting your quantitative picture alongside the qualitative UX research the team already runs, so the two together drive the decisions.
- Working in close partnership with a senior research and service design lead, and with the design lead who will own the experience vision for implementation.
- Presenting your findings to a broad and fairly senior stakeholder group.

WHAT WE ARE LOOKING FOR
- Strong, genuine number crunching ability. This is the core of the role and everything else is secondary to i

📌 Quantitative Research Analyst (Barcelona)
🏢 Rmg Digital
📍 Barcelona