Digital Site Reliability Engineer
The Digital Site Reliability Engineer is responsible for ensuring the availability, stability and operational performance of Radisson's brand web and mobile applications.
This role focuses on technical operations, proactive platform monitoring, incident response, root cause analysis, stakeholder communication and support process optimization as part of the Site Reliability Engineering team, working closely with Observability and DevOps specialists, internal teams and external partners to maintain reliable digital services and high-quality customer experience across all digital channels.
Role Purpose
- Reliability & monitoring
- Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.
- Perform detailed investigations (RCA) into recurring issues and service degradations, leveraging Observability platforms.
- Proactively identify service degradations before customer impact.
- Maintain operational runbooks, knowledge base articles, and support documentation.
- Improve operational visibility through dashboards, alerts, reporting, and service health indicators.
- Drive continuous improvements in monitoring coverage and alert quality.
- Incident Management
- Act as technical lead during major incidents affecting digital services.
- Troubleshoot application outages or degraded performance issues.
- Coordinate technical bridges involving internal teams, external vendors, and business stakeholders.
- Communicate service status, risks, and recovery progress to technical and non-technical stakeholders.
- Ensure proper ticket priorization, triage, routing, and escalation across L1/L2/L3 teams.
- Perform root cause analysis and implement corrective actions end-to-end with development teams.
- Document incidents, follow up on post-mortems, and drive long-term fixes.
Must‑have experience
- 2-3 years of experience in application support, site reliability, or service operations environments.
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📌 Digital Site Reliability Engineer (Madrid)
🏢 Rhg
📍 Madrid