NTT DATA is made up of people who use technology to solve real challenges. We work across industries and countries, combining the scale of a integral technology and consulting company with teams where collaboration, learning and technical curiosity matter every day.

Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
Join a global tech leader and work in an international DevOps environment
At NTT DATA, we are looking for a Functional Analyst Expert to join an international DevOps team supporting a customer portal. You will play a key role in business analysis and customer incident management, contributing to the identification, prioritization, and tracking of production issues while working in an international and collaborative environment.
What you will do
- Manage customer incidents
- Analyze and prioritize production incidents
- Proactively identify potential issues
- Document and track issues in the system

What we are looking for




- 5+ years of professional experience as a Functional Analyst Expert
- Experience in customer incident management
- Experience analyzing and prioritizing production incidents
- Experience proactively identifying potential issues
- Experience with Jira
- Experience with Confluence
- Knowledge of Project Management
- Experience with REST API Analysis
- Knowledge and experience with Generative AI (GenAI)
- Languages: High level of English, with the ability to work effectively in an international environment. Spanish is a plus.
- Preferred location: Barcelona, with availability to work from the office 1 day per week
- Candidates based in Madrid or Zaragoza will also be considered, with availability to work from the Barcelona office every two weeks

Soft skills
- Strong communication and interpersonal skills
- Analytical and problem-solving approach
- Customer-oriented mindset
- Ability to prioritize and work under pressure
- Proactive attitude and

📌 Functional Analyst Expert (Sallent)
🏢 Ntt Data Europe & Latam
📍 Sallent