BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.
END USER SERVICE DESK
LAY FOUNDATIONS. ENSURE EFFICIENCY.
Your Tasks
- Receiving, classifying, and processing incidents and service requests (e.g., via phone, email, or ticket system).
- Conducting initial analyses and troubleshooting as part of 1st-level support.
- Escalating complex inquiries to downstream support units (2nd/3rd level), including complete ticket documentation.
- Monitoring open tickets and ensuring compliance with SLAs.
- Managing and maintaining user accounts (e.g., Active Directory, permissions, passwords).
- Providing support for standard IT inquiries (hardware, software, mobile devices, VPN, printers).
- Documenting solutions and maintaining the knowledge base.
- Communicating with customers/users in a clear and service-oriented manner.
- Collaborating on process optimization and the continuous improvement of the service desk.

What We Offer




- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations.
- Find the balance: Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation.

WHAT YOU BRING WITH YOU:
- Completed IT training or comparable qualification.
- Experience in a service desk or IT support role is desirable.
- Basic knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems.
- A structured and soluti

📌 End User Service Desk (Sevilla)
🏢 q.beyond ibérica
📍 Sevilla