Service Manager - Global Trade IT Solutions (m/f/d)
Madrid
Job ID:
81109
Division:
Liebherr International
Company:
Work area:
Information technology / Software
Country:
ES
Entry level:
Professionals
Type of contract:
full time
The team Global Business Solutions within the IT@Components Shared Services acts as the central IT service provider for the Liebherr Group. Our task is to provide standardized, efficient and scalable IT services regarding global trade and compliance for the production and sales companies. Employees from several companies in Germany, France, Austria and Switzerland work in our IT@Components organization. We would now like to expand our global cooperation with employees in Spain.
That is why we are seeking a Service Manager - Global Trade IT Solutions (m/f/d). The Service Manager - Global Trade IT Solutions is responsible for the end-to-end provision, development, and continuous improvement of the IT service "customs solutions" for the Liebherr Group. The role combines service ownership, process expertise, project leadership,



and technical coordination across general stakeholders.
The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on-site.
Plan:
- Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness.
- Assess impacts, risks, and dependencies of new demands across processes, systems, and organizational units.
- Maintain and refine the long term service roadmap based on regulatory changes, technology evolution, and business priorities.

Build:
- Document business requirements in a structured and comprehensive manner.
- Collaborate with developers and the software vendor to assess feasible solution options.
- Coordinate integration activities with adjacent systems (ERP, logistics, trade compliance tool, etc.).
- Validate delivery estimates, technical feasibility, a

📌 Service Manager (Madrid)
🏢 Liebherr-Werk Nenzing
📍 Madrid