About Kunak Kunak designs and manufactures advanced solutions for air quality monitoring, including gas and particle analysis systems. Our technology helps cities, industries, and environmental organizations measure, understand, and improve air quality. With customers in over 80 countries, Kunak combines hardware, software, and data to deliver reliable, high-quality environmental insights that support better decision-making. Role Mission Your mission is to ensure customers achieve real value from Kunak solutions, driving product adoption, retention, and account growth. You will act as a trusted advisor, helping customers use our technology effectively and turn data into actionable insights. Key Responsibilities * Onboarding & Activation: Ensure a smooth start and fast time-to-value * Support setup, configuration, and initial training * Adoption & Value: Monitor product usage and detect gaps * Guide customers on best practices and key features * Help customers interpret data and extract insights * Account Management:



Build strong relationships with key stakeholders * Identify risks and ensure high renewal rates * Growth: Detect upsell and cross-sell opportunities * Collaborate with Sales to expand accounts * Training & Enablement: Deliver training sessions * Improve documentation and onboarding materials * Customer Feedback: Act as the voice of the customer internally * Identify improvements in product and processes * Collaboration:Work with Technical Office, Support, Product, and Sales teams What We Measure * Customer retention & churn * Product adoption and usage * Customer satisfaction (NPS / CSAT) * Expansion (upsell / cross-sell) Profile * Degree in Engineering, Environmental Sciences, Chemistry, or similar * 2–5+ years in Customer Success, Technical Account Management, or similar * Strong technical understanding (data, sensors, environmental monitoring…) * Ability to translate technical concepts into customer value * Excellent communication and analytical skill

📌 Customer Success Manager (Pamplona)
🏢 Kunak Technologies
📍 Pamplona