Mobile Solutions Support Engineer

? Madrid, Spain | Hybrid

General Mobile & Telecom Solutions

Keep critical mobile solutions running. Solve complex problems. Build better platforms.
Are you passionate about technology, engineering and solving complex technical problems?
At Valid, we are looking for a Mobile Solutions Support Engineer to join our Operations & Support team within Mobile Solutions, based in Madrid.

You will work in a hands-on engineering environment supporting our Trusted Connectivity solutions, collaborating closely with Development, Product, Release and Global Support teams.
This role combines:

Linux & Systems | Telecommunications | Software | Networking | Databases | Cloud | Production Operations

Importantly, this is not simply a ticket-based support role. You will investigate complex issues, identify root causes, support deployments, develop operational tools and contribute to improving the reliability and efficiency of our platforms.

? What will you do?
- Provide L2/L3 technical support and troubleshooting across products and production services.




- Investigate incidents, analyze logs and perform root-cause analysis.
- Monitor production environments and identify performance, availability and reliability issues.
- Develop and maintain operational tools using technologies such as Python, Java, Perl and Shell scripting.
- Support software deployments across staging and production environments.
- Troubleshoot connectivity and application issues using TCP/IP and protocol-tracing tools.
- Work with Linux/Unix, SQL, databases, JBoss/WildFly, XML, SOAP and web services.
- Support environments involving AWS, high availability, load balancing and clustering.
- Collaborate with global teams and customers during technical incidents and ensure appropriate communication and follow-up.
- Participate in on-call activities, provide on-site support and travel internationally when required.
- Take ownership of assigned products, platforms or technical componen

📌 Mobile Solutions Support Engineer (Comunidad de Madrid)
🏢 Valid
📍 Comunidad de Madrid