Zurich Insurance Group (Zurich) is a leading multi‑line insurer serving people and businesses in more than 200 countries and territories. For over 150 years, we have been helping our customers protect what they value most and navigate life’s risks with confidence.

Headquartered in Zurich, Switzerland, we focus on general insurance and life insurance, complemented by a strong global presence and a clear commitment to sustainability and innovation. Our purpose is to create a brighter future together – for our customers, ourpeopleand the communities we serve.

At Zurich Duoin Barcelona, we bring Zurich’s brand to life across the globe. As the in‑house brand experience agency for the Zurich Group, we combine strategic thinking, creativity and digitalexpertiseto create engaging experiences that connect customers,employeesand partners with our brand.

Joining Zurich Duomeans workingin exciting brand experience projects, withinadynamic,start-up mindset companypart of a very robustGlobal insurance Group.

We are looking for a person who is communicative, curious, and flexible.

At Zurich, we believe in the power of leadership to inspire change and create a brighter future for our customers, our people, and society. As Operations and Finance Manager,you’llplay a pivotal role at the very heart of our organization—partnering directly with our CEO to shape and execute Zurich’s vision and strategyon a daily basis. This is an opportunity to make a meaningful impact, guiding high-level decision-making, driving innovation, and helping to foster a culture built on collaboration, optimism, and continuous growth. Your ability to connect people, coordinate complex initiatives, and turn ideas into action will help ensure Zurichremainsat the forefront of the insurance industry, ready for whatever tomorrow brings.

About the Role

As Operations & Finance Manager, you willbe responsible forensuring the smooth,efficientand financially sound running of the brand experience agency.




This role supports the agency leadership team by overseeing day-to-day operations, managing budgets and forecasts, ensuring delivery excellence across experiential and brand activation projects, improving processes and controls, and providing decision support through data and reporting.

WhatYou’llDo

Own the end-to-end budgeting process (annual budgets, quarterly forecasts) for the agency.

Monitor actuals vs. budget (revenue, costs, FTEs),identifyvariancesand propose corrective actions.

Support pricing and profitability analysis for experiential campaigns, activations,retainersand project-based work.

Work with finance to ensureaccuratecost allocation, chargebacks and internal cross-charges across client programmes and agency activity.

Prepare regular financial reports and dashboards for agency leadership (e.g. revenue pipeline, utilisation,chargeabilityand margins).

Lead pricing and profitability analysis across the full agency portfolio.

Manage month-end and year-end processes (accruals, provisions, project reconciliations) in line with group finance policies.

Hold full finance accountability for the company or legal entity, including profit and loss and balance sheet oversight.

Provide strategic financial direction to support the agency's growth and evolution.

Operational Excellence

Design, implement and continuously improve core agency processes (briefing, scoping, approvals,resourcingand billing).

Ensure effective capacity and resource planning across internal teams, specialistpartnersand freelance talent.

Coordinate operational planning cycles including annual plans, quarterly reviews and live experience or activation calendars.





Set up andmaintainoperational KPIs across the agency (e.g. utilisation, throughput time, project cycle time, client satisfaction, studiotrafficand resource management).

Drive the standardisation and documentation of processes,templatesand playbooks.

Oversee all agency pillars to ensure excellent delivery quality across brand experience work.

Ensure adherence to Zurich policies and guidelines (procurement, data protection,brandand compliance).

Support contracting and vendor management for production partners, event suppliers,fabricatorsand other agency vendors.

Implement and monitor controls around approvals, PO creation, spend limits and vendor onboarding.

Act as the point of contact for internal audit, risk and compliance queries related to agency operations.

AI

- Define and drive the company-wide AI strategy and roadmap, prioritizing use cases and aligning them with business objectives.
- Lead cross-functional teams (business, IT, data, risk, compliance) to design, implement, and scale AI solutions, ensuring they are integrated into processes and deliver measurable value.
- Establish and oversee AI governance, including risk, compliance, and ethics standards, and foster AI awareness and adoption through communication, training, and change management.

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet .

LiveWell is part of Zurich Insurance Group and was founded in 2020 to bring together Zurich's existing health and wellbeing initiatives to expand not only our health services, but also to offer these solutions into new markets. LiveWell belongs to the General Business Platforms unit, which focuses on...

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