Job Title:
B2B Customer Support Advisor - (English speaking) - Onsite - BM01
Job Description
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a B2B Customer Support Advisor you will be part of our team of game-changers who are powering the brands of the future.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a B2B Customer Support Advisor on our team, you will:
Main tasks
- Respond appropriately tocustomers’requests andprovideall the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projectswhererequested
- To understand andcomply withadministrative duties including holiday,sicknessand overtime forms ina timelyandaccuratemanner
- To attend regular Team Meetings
- To work onadditionaltasks required by Supervisor or Mentor connected to keeping up the service performance,qualityand customer satisfaction
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our
📌 B Customer Support Advisor (Barcelona)
🏢 CNX
📍 Barcelona