Help us bring an exceptional boutique experience online.We are reimagining what luxury e-commerce can be, taking the warmth, expertise, and personal attention of a world-class boutique and recreating it for international clients wherever they are in the world. This is a rare chance to shape a client care department from the ground up and to play a defining role in a project with extraordinary potential.This is an on-site, full-time position. We are not considering remote or hybrid applicants. You must live within commuting distance of El Tablero, MaspalomasIf you have customer support experience and the ambition to grow in the luxury industry, this is your moment. You will work directly with international clients, learn the world of high-end watches and jewelry from the inside, and build the expertise to lead the entire client journey, from the first conversation through to fulfillment and after-sales.This is more than a Client Care role. It is the opportunity to build something, to grow alongside it,



and to help write the next chapter of a brand with real momentum.What you will doAdvise and sell to clients across phone, video call, WhatsApp, live chat, and emailGuide customers to the watch or piece of jewelry that is right for themFollow up on leads and close sales with confidenceCoordinate shipments from start to finishHandle client concerns with care, discretion, and professionalismManage customer reviews and craft thoughtful responsesWork hand in hand with the boutique team to deliver a seamless omnichannel experienceMake our CRM and digital tools part of your daily rhythmWhat you bringExperience in a customer support role (essential)Fluent English and Spanish (essential)Based in Gran Canaria, with the ability to commute daily to our office in El Tablero, Maspalomas (essential)Additional languages such as German, French, or a Nordic language (a valuable plus)Confidence with digital tools and online communicationA proactive, organized, and detail-driven mindsetWh

📌 Luxury Client Care Manager (España)
🏢 GENEVE 1989
📍 España