Madrid, Spain

Category

Quality and Business Excellence

Posted Date

02/20/2026

Job Id

363015

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

This is an exciting job opportunity for you to light the way as a Customer Contact Center Operations Leadin Madrid, Spain with Signify.
- You join us at a pivotal moment as we transform the way Signify delivers customer services globally.



You will orchestrate improvements across markets, partner closely with our contact center vendors, and drive initiatives that shape our future digital service ecosystem. This isn’t a typical operations role, you’ll influence strategy, optimize customer journeys, and bring new tools and ways of working to life. If you thrive in fast‑changing environments and love turning insights into action, you’ll feel right at home here.
- You will contribute directly to “Brighter Lives, Better World” by ensuring our general contact centers deliver seamless, high‑quality customer experiences. Impacting sustainability, customer trust, digitalization, and operational excellence.
- You are the primary contact center POC for issues, escalations, KPIs, vendor management, and improvements, working with multiple markets, vendors, and cross‑functional teams, having end-to-end impact on tools, processes, customer journeys, and the lea

📌 Customer Contact Center Operations Lead (Madrid)
🏢 Signify
📍 Madrid