Responsibilities:
- Ensuring the smooth and efficient delivery of IT services during transitions, aligning with ITIL best practices.- Overseeing the planning, coordination, and management of service transition processes, ensuring that changes to IT services are implemented with mínimal disruption to operations and meet business objectives.- Adapting standardized Kapsch operational processes and procedures to the respective customer needs while aiming to secure the high effectivity of operations- Ensuring the documentation of processes, creation and maintainance of comprehensive transition plans, and collaboration with cross-functional teams to align efforts with business needs.- Facilitating effective communication between stakeholders, monitoring progress against key performance indicators (KPIs), and ensuring the seamless transfer of services into the operational environment, maintaining service quality and compliance with organizational standards.- Bridging development and operations, fostering a culture of continuous improvement and adaptability within the IT landscape.





Requirements:
- At least 3 years of experience in a similar role- ITIL certification (ideally v4) and deep understanding of ITIL processes- Excellent English skills (C1 level)- Excellent German skills (C1 level)- Project management knowledge- Experience in organizational change management- Analytical skills

Our offer:
- Permanent role- Flexible working hours- Hybrid working model (3 days of remote work/week)- 30 business days of annual leave- Versátil remuneration plan- We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.- ITS is one the most dynamic and fast-growing industries which is undergoing a major transformation driven by autonomous and connected vehicles- Kapsch is among the thought leaders of that transformation. We are building on a sound present business - Kapsch

📌 Operations Transition Manager with German (Barcelona)
🏢 Kapsch Trafficcom
📍 Barcelona