G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for general connectivity and IoT solutions.



Do you want to actively shape the digital transformation with us?

Customer Support Engineer (L1) - 24/7 OperationsCompany: G+D Mobile Security
- Working model: 24/7 rotating shifts

About the role:G+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We’re looking for a Customer Support Engineer (L1) to join our 24/7 Customer Support team and provide first-line technical support to our customers. In this role, you’ll handle incoming incidents and requests, perform initial troubleshooting, and ensure issues are tracked and resolved in line with agreed service levels.
- What you’ll do:
- Be the first point of contact for customers, providing professional and timely support.
- Perform initial troubleshooting and diagnosis using monitoring tools and documented procedures.
- Open and manage support tickets end-to-end: tracking, documentation, updates, and closure.
- Escal

📌 Customer Support Engineer (Sant Joan Despí)
🏢 Giesecke+Devrient
📍 Sant Joan Despí