DESCRIPTION:
Key job responsibilities
Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems.

Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of robotics systems

Front line resolution of RME technical inquiries and escalations.

Identify, analyze and resolve mechanical and system issues across the Packaging and Robtics Systems.

Design and implement electro-mechanical tools and fixtures to support deployed and new products.

Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of robotics systems.

Develop and implement diagnostic tools to minimize troubleshooting and machine downtime.

Develop and implement preventative maintenance procedures and training content for advanced robotics systems.

Lead on-site training sessions for on-site RME teams supporting Amazon operations.





Develop and implement systems and processes for spare parts management.

Conduct safety, ergonomic, and risk assessments on AR products and tools and preventative maintenance procedures.

Produce daily and weekly reports on the safety, reliability, and performance of the products in the AR product suite.

Provide requirements and “voice of the customer” feedback to development and support teams.

Up to 50% travel expected

A day in the life

BASIC QUALIFICATIONS:
- Experience in technical support
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS:
- Experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets

📌 Hardware Support Engineer, Amazon Robotics (Selva)
🏢 Amazon Business EU SARL, Sucursal en España - Q05
📍 Selva