Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.

As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support; you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery.

Furthermore, you will have the following duties:

The objectives of the role are:

Commercial Growth:

You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performance
Pipeline Optimization:

You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open business
Customer Experience Excellence:

You will serve as a seamless,



single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliable
End-to-End Ownership:

You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicing

Core Responsibilities:

Account Management & Sales Support
Act as a bridge between customer and key stakeholders to enhance customer experience

Build trust-based relationships with a designated portfolio of EMEA accounts
Create accurate commercial quotations, input data into HubSpot, and systematically execute follow-ups
Provide first-level technical product support and capture competitive market intelligence to share with the broader sales team
Identify complex customer scenarios and champion process improvements to enhance service delivery

Order Management & Commercial Governance
Perform a comprehensive sales order, fulfilling customer’s needs and delivering excellence

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📌 Senior Customer Service Representative, Spain (Castro)
🏢 Viking EMEA
📍 Castro