Account Success Manager (Software Sales)
About Us
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
Role
The Account Success Manager (ASM) is responsible for supporting customer adoption, engagement, and long-term success with Seequent solutions. The role focuses on maximizing users and usage by helping customers effectively implement, adopt, and realize value from their investment in our products.
Duties and responsibilities

Build and maintain strong relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.




Coordinate customer onboarding and training activities by engaging the appropriate internal resources and tracking outcomes.
Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
Support account planning activities by partnering with Account Managers and other Sales and Support team members.
Document customer interactions, account updates, and key activities within the CRM system.
Facilitate communication between customers and internal teams to ensure timely resolution of questions, concerns, and service requests.
Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.
Prepare customer usage reports and adoption insights to support customer success discussions and reviews.
Identify expansion and renewal opportunities and communicate them to the Senior Account Manager for follow-up.
Maintain a regular cadence of customer engagement to reinforce va

📌 Account Success Manager (España)
🏢 Seequent
📍 España