We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies.

We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia.

Since August 2013, we have been part of the IONOS Group, Europe's leading digitalisation partner for small and medium-sized companies.

In short, we are a multicultural team that’s passionate about technology, bringing our professional experience from over a dozen countries: Germany, Argentina, Spain, the United States, France, the Philippines, Italy, Poland, Portugal, the United Kingdom, Romania...

As an international Specialist Client Manager at IONOS you play a key role in monitoring performance and managing relationships with third‑party providers in the customer‑service industry. You ensure that outsourced services align with company goals and deliver high‑quality support. Working closely with internal teams and external partners,



you drive performance, optimise processes, and make sure Service‑Level‑Agreements (SLAs) and budget targets are met.

Responsibilities
- Developing the outsourcing strategy: Collaborate with senior management to define and implement an effective outsourcing strategy focused on efficiency and customer satisfaction.
- Partner relationship management: Act as the main point of contact for all international outsourcing partners. Build strong, productive relationships to ensure expectations are met or exceeded.
- Performance monitoring and reporting: Develop KPIs and SLAs to measure partner performance. Oversee day‑to‑day operations and conduct regular performance reviews to confirm quality standards are achieved.
- Risk management: Identify potential risks and devise mitigation strategies. Resolve issues quickly that could affect project timelines, quality, or budget.
- Coordinating cross‑functional

📌 Specialist Client Management (España)
🏢 arsys EN
📍 España