Stadium Tours Duty Manager - Casual - Wembley
Have you ever wanted to help create memorable experiences at Wembley Stadium?
We're looking for an enthusiastic Stadium Tours Duty Manager to lead our Stadium Tours operation, inspiring a team to deliver exceptional visitor experiences every day. From welcoming football fans and tourists from around the world to driving operational excellence behind the scenes, you'll play a key role in showcasing one of the most famous stadiums on the planet.
This role is a casual position, with evening and weekend availability required.
What will you do?
- Lead the day-to-day operation of Stadium Tours, ensuring a safe, efficient and high-quality visitor experience at all times.
- Manage, coach and develop frontline team members, providing direction, support and performance feedback to maintain high standards of service delivery.
- Oversee daily staffing requirements, resource allocation and operational planning to ensure tours are delivered effectively and in line with business needs.
- Act as the senior operational lead during shifts,
resolving visitor, operational and team issues promptly and professionally.
- Monitor and drive visitor satisfaction, identifying opportunities to continually improve the guest experience and enhance the stadium tour offering.
- Support the achievement of departmental commercial objectives by maximising ticket sales opportunities, retail revenue and upselling initiatives where appropriate.
- Ensure all tours, activities and facilities operate in compliance with relevant policies, procedures, safeguarding requirements, health and safety legislation, and operational standards.
- Maintain effective communication with internal departments and key stakeholders to support the successful delivery of tours, events and wider business activities.
- Analyse operational performance, visitor feedback and key business metrics to identify trends and implement improvements that enhance efficiency and service quality.
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📌 Stadium Tours Duty Manager (España)
🏢 The FA
📍 España