ABOUT THE COMPANY
We are a fast-growing international company operating in the CFD, Forex, and Crypto industry. Our mission is to build high-performing sales operations across LATAM markets by combining strong sales methodology, outsourced call center expertise, and data-driven decision-making. We move fast, encourage ownership, and continuously improve the way we sell.
ABOUT THE ROLE
We are looking for a Sales Quality Lead to own and continuously improve the quality of sales across our outsourced call center partners in LATAM.
This is not a traditional people management role. Instead, you will become the owner of our sales quality methodology—evaluating calls, defining quality standards, improving sales scripts, and ensuring every outsourced partner delivers a consistent, compliant, and high-converting customer experience. You will work closely with the Head of Sales LATAM and the Director of Sales & Customer Operations to turn quality insights into measurable business improvements.
WHAT YOU WILL DO
- Evaluate sales calls across outsourced call center partners in LATAM




- Implement and leverage AI-powered quality assurance tools to monitor call quality
- Score calls against quality frameworks and deliver structured feedback to vendor teams
- Develop, maintain, and improve sales scripts, objection-handling guides, and call flows
- Own the sales quality methodology, including evaluation criteria, scoring standards, and QA processes
- Ensure compliance with internal policies and regulatory requirements during customer interactions
- Identify recurring quality issues and work with vendor management to improve performance through coaching and process optimization
- Prepare regular quality reports and present insights to senior leadership
- Partner with the Head of Sales LATAM to align quality standards with overall sales strategy
- Support onboarding of new outsourced call center partners by providing training materials and sales methodology

WHAT WE ARE LOOKING FOR
- 2+

📌 Sales Quality (Cequeliños)
🏢 IGTalents
📍 Cequeliños