Madrid, Spain | Reports to: Spain Country Manager
Full-time | Field role (frequent nationwide store visits required)
ABOUT US
Founded in November 2018 from the dream of two friends to "feed the world with positivity and well-being," Poke House is one of the fastest-growing fast-casual brands in Europe. Today we operate over 180 locations across nine countries (Italy, the UK, Spain, France, Portugal, Austria, Belgium, Romania, and the United States), combining digital innovation with modern restaurant operations. As we continue to strengthen our operations in Spain and evolve our organizational structure, we are looking for an Operations Manager Spain to lead operational performance and governance at a national level.
ABOUT THE ROLE
Reporting directly to the Spain Country Manager, the Operations Manager Spain will be responsible for overall operational performance, consistency, and cost control for all company-owned stores in Madrid. You will act as the primary operational partner to the Country Manager, ensuring alignment between business strategy and store execution, driving performance,



accountability, and operational excellence nationwide.
WHAT YOU WILL DO
Operational Performance and P&L; Governance
- Take ownership of store-level operational KPIs for the entire country (sales, labor cost %, food cost %, EBITDA contribution, customer satisfaction) and monitor them continuously
- Ensure alignment with annual budget targets and contribute to operational forecasting
- Lead periodic performance reviews with Store Managers, validating action plans for underperforming stores
- Drive continuous improvement initiatives to increase profitability and operational efficiency

Workforce Planning and Cost Optimization
- Oversee the staffing strategy across all stores in Spain
- Ensure the optimization of roster structures in line with productivity targets
- Validate labor budgets and cost control measures
- Support strategic workforce planning in coordination with HR

Operation

📌 Food Retail Operations Manager (Madrid)
🏢 Poke House
📍 Madrid