This job is with ABB, an inclusive employer and a member of myGwork – the largest general platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
EL Customer Operations Mgr. - Post-Sales

Your Role and Responsibilities
In this role, you will have the opportunity to support the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving commercial returns in a timely manner to ensure customer satisfaction and follow internal rules and procedures. You will also showcase your expertise by analyzing trends within the returns process to highlight any repetitive failures to further support continuous improvement.
In this role,



you'll help run what runs the world, by taking on meaningful work that drives real impact.
- Work model: LI-hybrid
You will be mainly accountable for:
- Ensuring the resolution of post-sale customer requests for commercial returns. Pro-actively communicates with customers and internal functions to guarantee customer satisfaction.
- Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.
- Working with the manager in providing appropriate solutions for customer request, coordinating with the related teams to ensure complete handling of the request, and ensuring containment actions, returns, credits, and/or debits are processed.
- Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of respon

📌 Customer Operations Specialist (Barcelona)
🏢 Abb
📍 Barcelona