At ADP we are looking for a Payroll Team Leader.
JOB PURPOSE:
To maximise value for clients by:
- Promoting best practices & standardized processes, flagging deviations
- Define the team capacity and receive client assignments and targets from MS Manager
- Ensure team productivity and quality of results.
- Coordinating priorities among the team on daily basis
KEY RESPONSIBILITIES:
To ensure delivery of excellent service by:
- When required acting as an intermediate escalation point for low and medium risk clients
- Identifying service, process and product improvements
- Communicating and coordinating the completion of main business activities (e.g. NPS, Calendar campaign, Kenexa )
KEY DUTIES/TASKS:
- To contribute to root cause analysis and implement solutions to prevent reoccurrence of client queries, issues and requests
- Coach the team and support new associates
- To manage and support the team in creating the Monthly Payroll Calendar
- Ensure the team is duly updating Client Manual (and SOP where applicable)l recurrently when needed
- Maintain excellent knowledge of current ADP products and services
- Maintain excellent knowledge of current statutory legislation
- Participate in the collation and analysis of payroll service performance statistics and resulting improvement plans
- In absence of NPS Champion, review and analysis Net Promoter Score (NPS) feedback, call-backs and create management action plans, as appropriate.
- Coordinate with the Legal Committee for any new legal update, analyse and cascade down to the team.
- Participate when necessary, together with LPS, in Implementation to Service handover process
- Supervise that standardized processes & procedures are being applied within the team.
- Responsible to schedule recurring meetings with the team
- When and where applicable, liaise with other departments to meet client service definition criteria and be continuously updated on processes
- Supervise invoicing responsibilities of the team assigned
📌 Team Lead (Barcelona)
🏢 Adp
📍 Barcelona