When creating a business-driven product within a dynamic industry, excellence in customer relationship management is fundamental. Our Technical Account Managers are key players in building long-lasting relationships with our customers, based on deep technical expertise, sharp commercial insight, and a strong understanding of their business needs. They guide customers in turning complex product capabilities into measurable business outcomes.

They combine a strong understanding of our platform’s capabilities with a clear view of each customer’s goals, owning retention, expansion, and advocacy for a focused book of strategic customers. By offering strategic guidance and aligning platform use with business priorities, they help customers make the most out of their investment in Avature.

Your challenges and objectives
- Gain extensive knowledge of Avature’s highly configurable platform, including future capabilities, AI features, and technical components.
- Gain business acumen, discussing ROI and process efficiency with senior leaders.
- Navigate complex stakeholder landscapes,



connecting platform usage to business-level and C-level objectives.
- Drive customer retention, expansion, and advocacy, positioning yourself as a trusted advisor and thought partner.
- Monitor customer health and proactively address risks, orchestrating multi-team mitigation plans when needed.
- Maintain Avature’s reputation of providing superior customer service and strategic guidance.

Your day-to-day activities
- Manage a select portfolio of strategic customers and lead their success plans.
- Scope and oversee change-request projects end-to-end: requirements, internal coordination, and delivery assurance.
- Hold strategic alignment sessions, roadmap briefings, and value reviews with senior stakeholders.
- Analyze platform usage and health metrics to identify adoption trends, risk signals, upsell, and cross-sell opportunities.
- Guide customers on best practices and technical capabilities to

📌 Technical Account Manager, Proficient in English and French (Málaga)
🏢 Avature
📍 Málaga