WSP is a integral leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. To achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program

We are looking for an On-Site Support Technician on a full‐time basis to be based out of our office in Madrid, Spain. The purpose of the role is to support the end‐user computing environment. When required, the role will provide on‐site support delivery in our offices across the country.

The On-site Support Technician will provide user‐facing desktop support, computer provisioning and deployment services, as well as focusing on offering excellent internal customer service. Primarily, for WSP locations across the region, remote support will be undertaken. There will however be occasions when national and international travel will be necessary (when on‐site support is required).

YOUR NEW ROLE, WHATS INVOLVED?
- Deployment,



configuration and installation of laptops, workstations and mobile devices (Win11, IOS and Android)
- Coordinate with vendors for provision of end‐user support (e.g. Hardware Vendor technicians for warranty repair/replacement)- Troubleshooting and resolving incidents and service requests from the business
- Work according to all WSP policies and procedures (HSSE, Code of Conduct etc.)

WHAT IF IT WAS YOU?- Demonstrable experience in an IT support role, ideally end‐user focused
- Excellent communication skills, both written and verbal (in English and Spanish)
- Excellent knowledge of end‐user computer hardware, including workstations, laptops, mobile devices, monitors, printers and peripherals- Experience of Incident management using recognized ticketing systems
- An understanding of ITIL Service Management
- This role requires your physical attendance at the office as well as a driver’s license

📌 IT On-site Support Technician (Madrid)
🏢 Wsp Spain
📍 Madrid