07 sep
|
Aggreko
|
Humanes de Madrid
07 sep
Aggreko
Humanes de Madrid
Bring your energy to Aggreko as Technical Support Manager based in Europe (versátil location). You’ll lead and evolve our Technical Support Desk (TSD), ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.
Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
What you’ll do as Technical Support Manager:
- Deliver Technical Support Excellence: Own the accurate and timely delivery of technical support across the business. Triage, measure, review and act on support needs to enable teams to achieve growth, revenue and EBITDA targets.
- Lead Compliance & SME Expertise: Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD). Support safe, compliant operations across our product and accessory portfolio.
- Drive Data & Digital Adoption:
Champion Aggreko Connect and data acquisition, enabling data-led decision making. Support optimisation tools (e.g. Agem) to ensure correct solution sizing and strengthen technical confidence across the business.
- Evolve Support Capabilities: Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
You are:
- An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions
- Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR)
- Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets
- Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes
- A collaborative communicator, able to connect SMEs, sales teams and operational stakeh
📌 Technical Support Manager (Humanes de Madrid)
🏢 Aggreko
📍 Humanes de Madrid