We are seeking a passionate, analytical, and collaborative Sales Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.

The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.

Key Responsibilities:
Process Engineering & Operational Improvements:
- Map and document existing processes
- Identify inefficiencies and drive improvements
- Align process updates with central operations

Marketing Optimization:
- Analyze funnel metrics
- Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation

Data Analysis & Insights (Italian Market):
- Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage




- Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
- Reduce customer friction and improve support processes
- Translate data insights into clear, actionable recommendations

Product Launch Support:
- Support product launch planning
- Monitor launch execution
- Track early performance and optimize initiatives

Qualifications and Experience:
- 2-3 years of experience in strategy, operations, consulting, or analytics roles
- Strong analytical skills and enjoyment of working with data
- Hands-on execution mindset
- Strong communication skills
- Fluency in Spanish and English
- Interest in the financial industry

Nice-to-Have:
- Banking or fintech experience
- Hands-on experience with SQL / analytics tools
- Additional languages such as Italian and/or German

What We Offer:
- High-impact collaboration in a highly international environment
- Opportunity to influence decision-

📌 Sales Operations Analyst (Málaga)
🏢 TF Bank
📍 Málaga