B2 B Customer Success Representative (French speaker) Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven B2 B Customer Success Representative with French language skills to manage a portfolio of dealers in Direct Countries.
This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you. The main tasks of the position are: The B2 B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels. Customer & Dealer Management
- Manage a portfolio of Direct Countries dealers across EMEA
- Build strong,



long-term relationships with assigned dealers
- Ensure high levels of customer satisfaction through quality service
- Act as the main point of contact for operational and service-related topics Order Management & Operations
- Manage and validate the orderbook for assigned dealers
- Perform order entry in SAP (ERP system)
- Track and follow up orders, liaising with warehouses and logistics teams
- Ensure on-time and in-full delivery (OTIF)
- Handle operational issues such as refusals, returns and warranties
- Manage proforma processes Data & Reporting
- Prepare and maintain customer order databases
- Analyze data and performance indicators to support decision-making
- Provide reporting on key KPIs and service levels
- Ensure accuracy and consistency of customer data Cross-functional Collaboration
- Collaborate with Sales teams to support dealer performance and satisfaction
- Work closely with Supply Chain and Operations teams

📌 b customer success representative (Santander)
🏢 Revelyst
📍 Santander