About Kunak Kunak designs and manufactures advanced solutions for air quality monitoring, including gas and particle analysis systems. Our technology helps cities, industries, and environmental organizations measure, understand, and improve air quality. With customers in over 80 countries, Kunak combines hardware, software, and data to deliver reliable, high-quality environmental insights that support better decision-making. Role Mission Your mission is to ensure customers achieve real value from Kunak solutions , driving product adoption, retention, and account growth. You will act as a trusted advisor, helping customers use our technology effectively and turn data into actionable insights .
Key Responsibilities
Onboarding & Activation: Ensure a smooth start and fast time-to-value Support setup, configuration, and initial training Adoption & Value: Monitor product usage and detect gaps Guide customers on best practices and key features Help customers interpret data and extract insights
Account Management:



Build strong relationships with key stakeholders Identify risks and ensure high renewal rates
Growth: Detect upsell and cross-sell opportunities Collaborate with Sales to expand accounts Training & Enablement: Deliver training sessions Improve documentation and onboarding materials
Customer Feedback: Act as the voice of the customer internally Identify improvements in product and processes
Collaboration: Work with Technical Office, Support, Product, and Sales teams What We Measure Customer retention & churn Product adoption and usage Customer satisfaction (NPS / CSAT) Expansion (upsell / cross-sell) Profile Degree in Engineering, Environmental Sciences, Chemistry, or similar 2–5+ years in Customer Success, Technical Account Management, or similar Strong technical understanding (data, sensors, environmental monitoring...) Ability to translate technical concepts into customer value Excellent communication and analytical skills Proactive, organized, and customer-focu

📌 Customer success manager (Santander)
🏢 Kunak Technologies
📍 Santander