Senior Customer Success Manager -
Role Purpose:
Location- Ruddington, Nottinghamshire
Level - Senior Manager
Department - Customer
Working Pattern - Hybrid/ Versátil
Benefits -Benefits at Ideagen

Salary - To be discussed at next stage
We are currently seeking an experienced and strategic Senior Customer Success Manager to join our team. In this role, youll act as a trusted advisor to our highest-value enterprise customers, helping them maximise the value of their Ideagen solutions while driving retention and growth.
Youll take ownership of a portfolio of strategic accounts, building strong executive relationships and leading complex, global engagements. Working cross-functionally, youll play a key role in delivering exceptional customer outcomes, reducing risk, and unlocking new opportunities.
This is a high-impact role suited to someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering measurable business value.

Responsibilities:
- Manage a portfolio of high-value enterprise customers on Premier Success Plans




- Build trusted relationships with senior stakeholders, including C-suite executives
- Develop and deliver long-term strategic account plans aligned to customer goals
- Act as the primary point of contact for escalations, renewals, and growth opportunities
- Lead complex, multi-product implementations and transformation initiatives
- Drive customer retention and expansion, achieving GRR and NRR targets
- Identify and generate new revenue opportunities within existing accounts
- Conduct executive business reviews, demonstrating ROI and value delivered
- Maintain accurate account activity and insights within Salesforce
- Partner with Sales, Marketing, and Product teams to align on strategy and messaging
- Lead cross-functional collaboration to resolve challenges and support customer success
- Provide mentorship to Customer Success Managers and support team development

Skills and Experience:
- Proven experience in Cus

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