Job Title:

Operations Support, International

Location:

EEU - Spain (Madrid City), EI - UAE Dubai Office

Job Summary and Description:

Provides centralized administration and coordination support to EPRI’s International Regional Managers and the International Director, covering the sales database, contract follow-up, expenses, events, scheduling, and member correspondence.

Key Responsibilities:
- Maintain the customer relationship database end to end for all assigned regions: member contacts, opportunities, and meeting reports, entered daily from Regional Manager input
- Where needed, act as the single point of follow-up with the Contracts, Legal, and Finance teams, tracking agreement status weekly and more often on active deals
- Support customer invoicing where regional requirements apply
- Update on expense submissions and process expense approvals on their behalf
- Administer internal team meetings, conferences, and exhibition booths: venue and hotel logistics, registration, speaker arrangements, and coordination with organizer




- Arrange group travel and itineraries for customer and EPRI teams on complex trips
- Support Technology Transfer
- Schedule calls and meetings across members, technical staff, and Regional Managers,
- Maintain an organized archive of meeting recordings, transcripts, and materials to support value reporting
- Maintain account plans and client engagement summaries linked to the customer database
- Maintain the central library of EPRI research program and initiative materials, acting as the reference point for locating them, and track International Director’s key performance indicators for M&TS.;

Required Skills and Qualifications:
- 3 to 5 years in a sales administration, team assistant, or coordination role
- Experience with customer relationship management software; accurate, consistent record keeping
- Strong written English; able to draft professional correspondence for senior review
- Highly organized, discreet with financial and

📌 Operations Support, International (Madrid)
🏢 Epri
📍 Madrid