Spanish Customer Service Host – Online GamingCape Town | On-site | Full-time | Rotational 24/7 shifts

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Are you a fluent Spanish speaker with customer service experience in the online gaming, sports betting or casino industry?

This is an exciting opportunity to join a fast-growing, international digital gaming business that combines innovative technology with market-leading customer experiences. Operating behind some of the world’s most recognised sports betting and iGaming brands, the company offers the scale and stability of a integral organisation alongside the pace, energy and progression opportunities of a technology-led business.

You will join a high-performing, multicultural contact centre team in Cape Town, supporting Spanish-speaking customers across telephone, email and live chat.

This is much more than simply answering customer queries. You will take ownership of each interaction, resolve problems, manage complaints and help create the seamless, engaging experience that keeps customers coming back.

The role

As a Spanish Customer Service Host, you will:

Deliver outstanding customer service to Spanish-speaking customers via telephone, email and live chatManage and resolve a variety of customer queries, requests and complaintsTake full ownership of customer issues through to resolutionProvide accurate information about products, services, accounts and promotionsProcess customer information accurately across internal systems and databasesBuild positive customer relationships and identify appropriate opportunities to introduce additional products and servicesHandle multiple customer conversations while maintaining accuracy and service qualityComplete all tasks assigned during your shift efficiently and within agreed timescalesWork closely with colleagues and other departments to resolve more complex issuesFollow relevant gaming, compliance, security and responsible gambling proceduresConsistently meet performance,



quality and schedule requirementsSupport additional projects and responsibilities as the business continues to grow

What we are looking for

To be considered, you must have:

Fluent or native-level Spanish, with excellent written and verbal communication skillsStrong English communication skillsPrevious customer service experience within online gaming, iGaming, sports betting or the online casino industryA good understanding of player behaviour and the customer journey within an online gaming environmentExperience supporting customers through live chat, email and telephoneThe confidence to handle complaints and challenging or sensitive conversations professionallyStrong problem-solving skills and the ability to take ownership of an issue from beginning to endExcellent attention to detail when handling customer, account and financial informationThe ability to work accurately in a busy, fast-moving and highly regulated environmentStrong organisational and time-management skillsA collaborative and positive approach to working within a teamThe resilience and adaptability required in a 24/7 customer service operationMatric or an equivalent qualificationAvailability to work rotational shifts across a 24/7 scheduleReliable transport to and from the Cape Town office

Please note that relevant online gaming, betting or casino industry experience is an essential requirement for this position.

Additional experience that would be advantageous

We would be particularly interested in candidates who also have:

Knowledge of sports betting markets, odds and different bet typesAn understanding of online casino products and player behaviourFamiliarity with gambling regulations, responsible gaming and compliance requirementsExperience handling customer account, payment or financial queriesPrevious involvement in customer retention,



loyalty or cross-sellingExperience managing several live customer conversations simultaneouslyKnowledge of customer verification, account security or fraud-prevention procedures

Why join?

You will become part of an ambitious international business where technology, innovation and customer experience are at the heart of everything it does.

The company invests heavily in its people and offers a supportive, performance-driven environment where strong employees are recognised and encouraged to progress. You will receive ongoing training, regular feedback and genuine opportunities to develop your skills and build a long-term career within the global online gaming sector.

The benefits include:

Structured learning and development programmesClear opportunities for career progressionRegular performance feedback and development supportEmployee Assistance Programme for you and your familyGroup Life CoverFuneral Fund BenefitIncome Continuation BenefitMedical Aid SubsidyRetirement Annuity Subsidy

The person

You will thrive in this position if you are:

Customer-focused and passionate about delivering an excellent experienceCalm, confident and professional under pressureAccountable and willing to take ownershipProactive and comfortable making decisionsResilient and able to adapt quicklyHonest, trustworthy and highly responsibleA supportive team playerMotivated by targets, learning and continuous improvement

Important information

Due to the sensitive nature of the position and its access to customers’ personal and financial information, shortlisted candidates will be required to complete credit, criminal record and qualification verification checks.

Candidates may also be asked to complete an assessment as part of the recruitment process.If you are a fluent Spanish speaker with relevant online gaming or betting experience and are ready to take the next step in your career, we would love to hear from you.

Apply today for confidential consideration. xiphteb

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Spanish Customer Service Host – Online Gaming (Madrid)
🏢 Office Collective
📍 Madrid