Imagine working in a vibrant, multicultural environment where joy and diversity are felt from day one. That's the Costa Cruises Customer Hub, located in the iconic MAPFRE Tower, overlooking the sea in Barcelona. Here, you'll not only find incredible views, but also passionate people who come from all over the world to be part of something special.
Are you ready to join us?
WHO WE ARE:
At Costa, we promote an inclusive, positive, and collaborative culture. We value closeness among colleagues, encourage constant learning and celebrate transparency and respect as pillars of our daily work. Our way of working is focused on personal and professional development, always with team spirit and an open mind. We want each person to give their best and feel that their contribution really matters.
In addition, we are pioneers in sustainability within the cruise industry. We are embarking on a journey towards a greener future, investing in clean technologies and smart solutions. If you are motivated to be part of an innovative team that cares about people and the planet, we are looking forward to seeing you!
Join us as a TEAM LEAD FOR OUR SALES TEAM and help us continue to make a difference.
The team leader will be responsible for coaching, management, and administrative tasks, such as maintainingsales/customer service performance, recruiting, and training staff.
To be successful as a team leader, you must have excellent leadership, sales, and customer service skills. You must also have a thorough knowledge and understanding of the brand and its services.
YOUR RESPONSIBILITY:
Train new staff members on company policies and procedures as needed
Provide regular feedback to each team member regarding their performance
Coach team members on effective sales/customer service techniques and methods to increase revenue




Develop strategies to improve sales/customer service performance through ongoing training and development
Provide feedback to management regarding potential recruits to ensure they are a good fit for the company's culture and mission
Evaluate performance using key metrics (accuracy, call wait times, etc.)
Maintain positive relationships with customers.
Motivate staff and create an atmosphere of healthy competition among staff members.
Set goals and objectives for each team member and provide regular feedback to help them improve their performance
Ensure that team members have the tools they need to succeed, including computers, software, etc.
WHAT MAKES YOU UNIQUE:
A fluent level in any of the following languages: GERMAN, FRENCH, ITALIAN or SPANISH with exceptional grammar and spelling skills, both spoken and written.
Sales and customer experience
Ability to communicate clearly and capture customer attention, generating emotional impact and authentic connection.
Active listening to identify business needs and opportunities accurately.
Talent to generate trust, build relationships and close deals by analyzing information and using it strategically.
Ability to handle objections and resolve conflicts with empathy, always focused on achieving business goals.
Ability to multi-task, prioritize, and manage time effectively.
Achievement and goal-oriented.
Motivated and self-starter.
WHY COSTA:
Full-time or Part-time contract.
Competitive salary plus sales bonus.
Restaurant ticket.
Soft Landing Package (for those relocating from outside Spain – Europe only)
Amazing office located at TORRE MAPFRE, iconic Barcelona’s skyscraper, next to the beach on the seafront.
Free after-work activities (Yoga, CrossFit, Team drinks, etc.)
Growth opportunities and professional development.
2 free cruises per year for employees and family members.

Bring your ambitions to life. Join us and discover our ocean of possibilities!
#Costa #LI-Hybrid

📌 Team Lead Sales (Barcelona)
🏢 Costa Cruises Customer Hub
📍 Barcelona