2K Games is seeking a Customer Success Associate to handle complex support issues, mentor teammates, and drive service improvements. You will manage VIP and time-sensitive requests, troubleshoot across PCs and consoles, and collaborate with cross-functional teams to enhance customer experience.
The role requires strong English communication, leadership, and analytical skills, with a focus on mentorship, knowledge sharing, and proactive problem-solving in a fast-paced gaming environment.
📌 Senior Customer Success Lead (Madrid)
🏢 2K
📍 Madrid
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