SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.About the role:The Senior Service Delivery Manager is accountable for the overall customer service relationship, governance, service performance, and financial health of assigned strategic multi-country customers. Acting as the primary point of contact for senior customer stakeholders, the role ensures delivery excellence through effective collaboration with operational teams, proactive governance, strong financial oversight, and continuous focus on customer satisfaction and business growth.The role owns service performance oversight across multiple countries, monitors KPIs and SLAs, supports revenue growth and profitability targets,



and develops trusted partnerships with customers that enable long-term business success.The Senior Service Delivery Manager reports to the Integral SAP MPS/BPO Director and works closely with Service Managers, Operations Managers, Team Leaders, Country Delivery Teams, Sales, Finance, and other internal stakeholders to ensure consistent and high-quality service delivery across the customer portfolio.Which tasks can you expect?Serve as the primary service relationship owner for assigned strategic multi-country customers. Build trusted partnerships and ensure high levels of customer satisfaction.Lead customer governance, including operational reviews, tactical meetings, quarterly business reviews, and steering committees. Monitor service performance against agreed KPIs and SLAs.Oversee the overall health of customer engagements, ensuring alignment between customer expectations, contractual commitments, and service deliv

📌 SAP Senior Service Delivery Manager (Granada)
🏢 Sd Worx
📍 Granada