Title: Quantantive Research Analyst
Barcelona - 3 days per week in office
A general enterprise software business is bringing in an analyst for six months to sit inside its product design and research function. This is a newly created role, created because the team has plenty of qualitative insight and almost no quantitative firepower to sit next to it.
Today that runs across a lot of separate tools, a great deal of it is still done manually, and it generates a very large volume of service ticket data. Nobody has yet had the time or the skill set to work that data properly.
Working with large volumes of service ticket data, plus data pulled from a number of other internal systems.
Finding the trends in it and building models that hold up to scrutiny.
Which stages generate the most service tickets, and of those, which represent the most difficult human problem to solve?
Setting your quantitative picture alongside the qualitative UX research the team already runs, so the two together drive the decisions.




Working in close partnership with a senior research and service design lead, and with the design lead who will own the experience vision for implementation.
Presenting your findings to a broad and fairly senior stakeholder group.

This is the core of the role and everything else is secondary to it.
Service desk, ticketing or support data would be ideal.
The ability to turn analysis into a clear recommendation about where to act, not just a dashboard or a report that lands and goes nowhere.
Comfort working directly alongside senior researchers and designers, and the confidence to hold your position in that room.

User behaviour analytics experience.
A quantitative UX research background rather than a purely business intelligence one.

WHY IT IS WORTH A LOOK
Most data analyst contracts are reporting jobs inside a central function.

📌 Research Analyst | (Santander)
🏢 Rmg Digital
📍 Santander