Position Title:

Business Care Partner

Location:

Barcelona, Spain

Hybrid:

2 days per week on-site and 3 days remote

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As the Business Care Partner, you’ll be part of our Customer Service team. You’ll get to:
- Provide telephone and email support to assigned distributors and to the sales team, ensuring a high level of responsiveness and professionalism.
- Manage customer orders in SAP, including order entry, modifications, and cancellations, with a strong focus on accuracy and timeliness.
- Share information with customers regarding product availability, pricing,



technical features, and order status.
- Monitor orders from placement through delivery to help ensure prompt supply and invoicing with minimal disruption.
- Handle customer claims, order issues, and service incidents quickly and effectively, coordinating with internal stakeholders as needed.
- Maintain customer master data and pricing information accurately within internal systems.
- Support the achievement of customer satisfaction goals by delivering reliable and solution-oriented service.
- Partner closely with sales and cross-functional teams to maintain smooth communication and strong customer relationships.
- Contribute to billing accuracy and operational efficiency for assigned distributors.
- Collaborate with colleagues to provide coverage during absences and peak workload periods.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimida

📌 Business Care Partner (Barcelona)
🏢 Stanley Black & Decker
📍 Barcelona