Ready to learn, grow and inspire others? We are looking for talented profiles for our Mobility Solutions Services. In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development, and the cherry on top: With us, you can develop as an expert, leader, in agile teams or projects, switching functional areas, projects or functions. There are many options open to you and many ways you can define your career. Whichever direction you choose, we'll help get you there.
Some of your daily responsibilities will be (but not limited to):
Responsibilities
- Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the Bosch monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures.
- Coordinate Roadside Assistance for drivers: Bosch Roadside Assistance provides support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed.



Based on the diagnostic, Your mission will be to arrange the appropriate assistance services. If the car cannot be repaired on the spot, your role will be to ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility.
- Track stolen vehicles: Bosch has an effective solution in the form of Stolen Vehicle Tracking. You will help your customers to locate and recover their stolen vehicle. As soon as the theft is reported to the police, our monitoring center collects all vehicle data and determines the precise vehicle position via GPS tracking.

Work Hours & Shift
Night Shift: 00:00-08:00h. / Monday to Sunday (39 hours/week). Days off rotate weekly; working hours remain the same. Hybrid or 100% Remote model.
Work From Home & Remote Options
Work from home available. Please check your recruiter for details on the BOSCH work from home policy. You can also work up to 30 days

📌 Customer Support Agent (España)
🏢 Bosch Group
📍 España