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EBRO is a growing automotive OEM focused on innovation, quality, and sustainable mobility. As part of our strategic expansion in the automotive industry, we are launching a Graduate Program designed to develop young talent and future professionals within our organization.

We are looking for a highly motivated graduate to join our After-Sales Department . This Graduate Program offers a structured development path where participants will gain hands‑on experience in service operations, warranty management, customer support, parts management, and dealer network coordination.

Key Responsibilities:

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- Support the administration, validation, and monitoring of warranty claims, ensuring compliance with company policies and procedures.

- Assist in analyzing warranty performance indicators, claim trends, and dealer network results to identify improvement opportunities and cost‑saving initiatives.

- Collaborate with technical, quality, and aftersales teams to support warranty investigations, product issues, and corrective action implementation.

- Monitor dealer warranty operations, providing support to ensure accurate claim submission and adherence to warranty standards.

- Analyze customer feedback, warranty data,



and service KPIs to identify recurring issues and enhance customer satisfaction.

- Participate in projects related to warranty optimization, service quality improvement, and aftersales process efficiency.

- Support the development and implementation of warranty programs, service campaigns, and new aftersales tools across the dealer network.

- Prepare reports and presentations on warranty performance, claim analysis, and key aftersales metrics for internal stakeholders.

Candidate Profile:

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- Recently graduated with a Bachelor’s or Master’s degree (Engineering, Business Administration, Automotive Engineering, or related fields).

- Degree obtained within the last three years, in order to comply with the requirements for a Graduate / Training Contract under Spanish labor regulations.

- Strong analytical and problem-solving skills.

- Interest in the automotive industry and after‑sales operations.

- Excellent communication and teamwork abilities.

- Spanish and advanced level of English. Additional languages will be considered a plus.

- Proficiency in Microsoft Office (Excel, PowerPoint).

What We Offer:

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- Structured Graduate Development Program.

- Exposure to OEM automotive operations.

- Mentorship and professional training. xkdbapo

- Opportunity to develop your career within a growing automotive company.

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📌 Graduate Program - Warranty After-Sales (Barcelona)
🏢 EBRO
📍 Barcelona