The Mission
To lead, optimize, and safeguard the entire Volume Release Sample (VRS) creation and delivery process—balancing cost, speed, and performance to maximize customer satisfaction and business value.

Key Responsibilities
- Own the end-to-end process of Volume Release Sample (VRS) creation and delivery, acting as the key point of accountability for the performance, cost, quality, and speed of the value stream.
- Safeguard workflows to ensure strict compliance with customer requirements, technical specifications, and internal quality standards.
- Drive alignment and optimize outcomes by collaborating closely with Sales, Customer Operations, Customer Product Management (CPM), and Profile Operations.
- Identify, implement, and monitor initiatives to enhance workflows, reduce sample delivery lead times, and actively promote a culture of operational excellence.
- Translate customer requirements into operational success, maximizing customer satisfaction and business value.
- Develop, track, and analyze KPIs and metrics to monitor process performance and guide strategic decisions.





Key Tasks & Daily Activities
- Oversee and coordinate all activities involved in VRS creation, validation, and timely delivery.
- Define, document, and continuously update process standards and operational best practices.
- Regularly review performance data, identify bottlenecks, implement corrective actions, and facilitate cross-functional meetings to align priorities.
- Partner with the Quality team to ensure all samples meet technical and regulatory requirements.
- Actively engage with CPM to gather feedback and continuously improve the overall VRS experience.
- Lead or support automation projects within the value stream to drive efficiency.
- Prepare and present regular status updates and performance reports to senior management.

Requirements
- Experience in Operations Design / Service Delivery / Process Design (ITIL, etc.).
- IT Service Management experience.
- Technical understandi

📌 Release & Delivery Operations Lead (España)
🏢 Giesecke + Devrient Mobile Security TCD Iberia
📍 España