Membership Services Coordinator (Member Relations) - London
About the role
This is an exciting time to join the Membership Services team at the British Museum. As we continue to evolve and enhance the experience we offer our Members, we're looking for a proactive and customer-focused Membership Services Coordinator to play a key role in helping us deliver an outstanding service.
This position offers a unique opportunity for someone who enjoys improving processes, solving problems and building strong relationships. You'll work at the heart of our Membership operation, helping to shape how we support Members, develop best practice and contribute to continuous service improvements across the team. You would support the manager in looking after the department and providing training and support for new team members. This role offers excellent opportunities to broaden your skills, take on additional responsibility and develop expertise across customer service, membership operations, reporting and stakeholder engagement.




If you're passionate about delivering exceptional customer experiences and are looking for an opportunity to make a meaningful impact while growing your own skills and career, we'd love to hear from you.
About you
We're seeking someone who combines excellent customer service skills with a genuine interest in improving processes and helping teams work more effectively.
You will bring:
- Experience delivering excellent customer service in a public-facing environment
- Strong written and verbal communication skills with an excellent telephone manner
- Experience handling complex customer queries with professionalism and confidence
- Excellent organisational skills and attention to detail
- Experience using CRM or customer databases, experience with Raisers Edge would be advantageous
- Strong Microsoft Office skills
- The ability to manage competing priorities and meet deadlines with a collaborative attitude
- A proactive approach to identifying improvements a

📌 Membership Services Coordinator (Canarias)
🏢 The British Museum
📍 Canarias