Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.
Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support; Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performance
Pipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open business
Customer Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliable
Account Management & Sales Support




Act as a bridge between customer and key stakeholders to enhance customer experience

Create accurate commercial quotations, input data into HubSpot, and systematically execute follow-ups
Provide first-level technical product support and capture competitive market intelligence to share with the broader sales team
Identify complex customer scenarios and champion process improvements to enhance service delivery

Order Management & Commercial Governance
Validate the technical and commercial accuracy of sales orders, monitoring margins and escalating pricing exceptions when required
Execute daily order releases, verifying picking slips against final availability and pricing criteria
Act as the primary liaison to your local operations manager for replenishment, purchasing, and warehouse teams, regarding lead times, product shortages, and scheduled pickups
Control distribution expenses by proactively managing partial shipments, ex

📌 Senior Customer Support Representative (Cantabria)
🏢 Viking EMEA
📍 Cantabria