Teleperformance in Barcelona seeks a Senior Customer Account Lead to coordinate end-to-end Order-to-Cash activities, from order entry to delivery, invoicing and post-sales support.
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You will serve as the main interface between Customers, Sales and internal teams to ensure service levels and a One Customer experience.
You will manage the Gold/Silver/Bronze segmentation, drive digital xhfqzwm tool adoption (Customer Portal, CRM, EDI), monitor KPIs, and lead cross-functional improvements while ensuring