Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.

As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support;
you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery.

Furthermore, you will have the following duties:

The objectives of the role are:

- Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments,



drive cross-selling, and maximize margin performance
- Pipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open business
- Customer Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliable
- End-to-End Ownership: You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicing

Core Responsibilities:

📌 Senior Customer Service Representative, Spain (Madrid)
🏢 Viking EMEA
📍 Madrid