Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high‐performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high‐value bookings.
This is a consultative, relationship‐based position where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results. In a fast‐paced, multilingual environment you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.
Lead consultative sales conversations with strong objection handling and urgency management
Take full ownership of individual NTR production targets and revenue performance
Recommend tailored solutions balancing customer needs with premium brand experience




Maintain long‐term relationships driving repeat business and incremental revenue
Manage accurate CRM records ensuring structured pipeline and qualified leads
Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership
Thrive in a complex, fast‐paced environment, managing customer communications across multiple channels (phone, chat and other platforms) while maintaining high service standards
Sales and Conversion
Manage consultative sales conversations from initial customer interest through to booking confirmation
Support customers in choosing the most suitable cruise solution based on their needs and preferences
Drive booking conversion, upselling and overall commercial performance
Contribute directly to individual sales and revenue targets
Client Portfolio Development
Maintain customer relationships over time to encourage repeat bookings and long‐term value
Manage structured follow‐ups, reactivation opportunities and future sale

📌 Sales development representative (Valencia)
🏢 MSC Cruises
📍 Valencia