2K in Madrid is seeking a Customer Success Associate to handle complex customer service issues, including VIP tickets and time-sensitive requests, while contributing to product launches and customer-experience improvements.
You will mentor junior teammates, build expert knowledge of our games and services, and collaborate with internal teams to streamline support processes. Fluency in English is assumed; experience with Slack and knowledge bases is a plus.
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📌 Senior Customer Success Associate — VIP & Escalations - Madrid, Comunidad de Madrid, Spain
🏢 2kmadrid
📍 Madrid
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