Experteer Overview
As a Client Services Specialist, you enable customers and partners to access Autodesk products smoothly by resolving licensing, access, and account issues. You will deliver a high-quality, solution-focused experience through multi-channel support and clear guidance. You’ll collaborate with Sales and cross-functional teams to resolve problems and improve self-service resources. This role combines technical problem-solving with customer education in a fast-paced environment, making an impact on user satisfaction and product adoption.

Compensaciones / Beneficios
• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance




• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

Responsabilidades
• BSc or MSc graduate with 0–4 years of professional experience
• Experience using a CRM system
• Willingness to work adaptable shifts and overtime as needed (shift start times of 7:00 AM)
• French or German fluent speaker and English fluent speaker
• Experience in a customer service or support environment with strong problem-solving skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment

Requisitos principales
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📌 Client Services Specialist, French and or German speaker (Barcelona)
🏢 Autodesk
📍 Barcelona