We are looking for a General Tech Commercial & Marketing Services Ops Analyst to join the Global Commercial & Marketing Services (GCMS) team. The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands. In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations. What You’ll Do - Provide first-line support to Content Hub users, handling operational requests, questions, and issues. - Monitor, track, and resolve incidents, service requests, and operational issues. - Support day-to-day content, product information, and publishing processes. - Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls. - Create and maintain procedures, operational documentation, and knowledge articles. - Analyze operational data and prepare reports, dashboards, and KPI metrics. - Conduct root cause analysis and identify opportunities for process improvement. - Collaborate with business and technology stakeholders to ensure timely issue resolution.



- Support compliance with company policies, processes, and SLAs. - Contribute to automation, efficiency, and continuous improvement initiatives. - Support other technologies and services within the GCMS scope when required. What We’re Looking For - Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field. - 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment. - Strong interest in digital content, marketing technology, digital commerce, or content operations. - Strong analytical, organizational, and problem-solving skills. - Fluent English is required. - Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus. Key Skills - Microsoft Excel & Office 365 - Reporting and dashboard creation - Ticketing & service management tools - Content management principles - Basic understanding of DAM & PIM - Digital marketing & content operations - Process and workflow management - Data analysis and visualization - Documentation management

📌 Global Tech Commercial & Marketing Services Ops Analyst (Lugo)
🏢 Gracia101 Talent Solutions
📍 Lugo