Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain. As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2 B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support; you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery. Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performance Pipeline Optimization: You will proactively manage quote follow-ups within our CRM (Hub Spot) to improve overall conversion rates and close open business Customer Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliable
End-to-End Ownership:



You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicing
Account Management & Sales Support Act as a bridge between customer and key stakeholders to enhance customer experience Build trust-based relationships with a designated portfolio of EMEA accounts Create accurate commercial quotations, input data into Hub Spot, and systematically execute follow-ups Provide first-level technical product support and capture competitive market intelligence to share with the broader sales team Identify complex customer scenarios and champion process improvements to enhance service delivery Order Management & Commercial Governance Perform a comprehensive sales order, fulfilling customer's needs and delivering excellence Validate the technical and commercial accuracy of sales orders, monitoring margins and escalating pricing exceptions when required

📌 Senior Customer Support Representative (Madrid)
🏢 Viking EMEA
📍 Madrid